ITIL Foundation Exam Prep Course

Tools in CSI

What will you get from this ITIL® v3 Foundations program?

  • Ability to clear the ITILv3 Foundations Certification Exam
  • Complete understanding of the basics and other related information of the ITILv3 framework
  • A Brief understanding of the method of implementation of the ITILv3 framework within a company 

Program Requirements

You don’t require any prerequisites for completing this course because all things you required for passing the certification exam will be provided by us.

ITIL® v3 Foundations Program Details

The ITIL ® v3 fully abbreviated as Information Technology Infrastructure Library Version 3 has been popularly established as one of the highest standards in the global IT service management. It helps all the companies, regardless of their business or working field and offer IT services by the use of most economical and efficient ways. The IT Service Management practices and efficient operations are targeted by its framework. It has been utilized in all types of organizations, like commercial, non-profit, and government.

This program can work as the entry-level certification in the framework of ITIL® and will offer wonderful information about that. You will be able to understand the main elements, terminology, and concepts by completing this ITIL® v3 Foundations course. You will be able to show your employers that you have the skill that is needed in the ITIL® service lifecycle that consist of all the processes used and the way operations move from one stage to another. In addition, you will get full details regarding the whole contribution to the best practices of the service management.

It is a unique type of program that includes brief information about the service strategy, ITIL v3 lifecycle, service transition, service operation, continual service, and service design. In addition, this course also has two practice exams for the train you about the questions that you will get on the ITIL v3 Foundations exam.

All the lectures are available in a downloadable PDF file that includes all the lecture notes.

Who is the targeted audience for ITIL® v3 Foundations?

  • Students who are looking to pass the ITIL v3 Foundations certification exam on their first attempt
  • Individuals who need a brief understanding about the ITIL framework
  • People who are looking to understand the working of the ITIL framework and want to enhance their position in the IT service management within their company
  • IT professionals who want to work in an organization that uses the ITIL and want to understand the framework for contributing to improving an ongoing service
  • All the people who have a deep interest in the ITIL framework

1
Welcome to the ITILv3 Foundations Course!
2
Exam Fundamentals
3
ITSM and ITIL
4
What Does ITIL Provide?
5
Important Message About the Course
6
Best Practices
7
Essential Definitions
8
Governance Control
9
Organizational Structure
10
Risk
11
Toolsets in ITIL
12
Foundations of the ITIL Foundations
13
The Service Lifecycle
14
Overview of Processes & Phases
15
The Service Lifecycle
16
Service Strategy (Overview)
17
Objectives of Service Strategy
18
Creating Value
19
Assets in Service Strategy
20
Strategy Management Process
21
Service Portfolio Management Process
22
Business Relationship Management Process
23
Financial Management Process
24
Demand Management Process
25
Roles in Service Strategy
26
Tools in Service Strategy
27
Service Strategy
28
Service Design (Overview)
29
Objectives of Service Design
30
“Complete” Service Design
31
The Four P’s of Service Design
32
Service Design Packages (SDPs)
33
Design Coordination Process
34
Service Catalog Management Process
35
Types of Service Catalogs
36
Service Level Management (SLM) Process
37
Service Level Management (SLM) Process (Continued)
38
Capacity Management
39
Capacity Management Process (Continued)
40
Availability Management Process
41
Reactive and Proactive Availability
42
Risk Analysis in Availability
43
Component Failure Impact Analysis
44
Fault-Tree Analysis
45
Expanded Incident Lifecycle
46
Availability Measurement
47
IT Service Contintuity Management
48
Information Security Management Process
49
Supplier Management Process
50
Roles in Service Design
51
Tools in Service Design
52
Service Design
53
Service Transition (Overview)
54
Objectives of Service Transition
55
Outsourcing in Service Transition
56
Transition Planning and Support
57
Knowledge Management
58
Service Asset and Configuration Management
59
SACM Definitions and Concepts
60
SACM’s 5 Principles
61
Change Management
62
3 Types of Changes
63
Change Process Flow
64
Change Advisory Board
65
Change Authority
66
Change Models
67
Change Documents
68
Release and Deployment Management
69
Release & Deployment Assets
70
Release and Deployment Process
71
Service Validation and Testing Process
72
Change Evaluation.
73
Roles in Service Transition
74
Tools in Service Transition
75
Service Transition
76
Service Operation (Overview)
77
Objectives of Service Operation
78
Principles of Service Operation
79
Event Management
80
Event Types
81
Incident Management – Purpose
82
Incident Management – Scope
83
Incident Management Process
84
Major Incidents
85
Models for Incident Handling
86
Problem Management
87
Problem Management Concepts
88
Problem Management Process
89
Request Fulfillment Process
90
Access Management
91
The Service Desk
92
Service Desk Functions
93
Service Desk Personnel
94
Structure of the Service Desk
95
IT Operations Management
96
Technical Management
97
Applications Management
98
Tools in Service Operation
99
Roles in Service Operation
100
Service Operations Interactions
101
Service Operations
102
Continual Service Improvement (Overview)
103
Objectives of Continual Service Improvement
104
Principles of CSI
105
CSI Process
106
An Approach to CSI
107
Metrics and Measures
108
Putting CSI Into Practice
109
Roles in CSI
110
Tools in CSI
111
Continual Service Improvement (CSI)
112
Practice Exam 1: ITIL® v3 Foundations
113
Practice Exam 2: ITIL® v3 Foundations
114
Conclusions and Congratulations!
115
BONUS: Thank you and Discounted Coupons for Jason’s Other Courses
116
BONUS: PDF with Coupons for Jason’s Other Courses

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Enrolled: 79 students
Duration: 42 Hrs
Lectures: 116

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Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed